I stayed in this hotel for 4 days in August. Stay was good enough cause the staffs were kind and tried to help me out in every field. They upgraded my room from standard to superior, but that choice dragged me to worse condition since it was a little bit noisy because of the sound of elevator during whole night (I don't know the exactly where that noise came from.). The status of cleaning was not that bad, but not clean as well. The buffet provided on the 1st floor was very great, and every dish that I asked for from the menu board was cooked instantly in the kitchen. The one day trip to HaLong Bay with English tour guide that hotel suggested me was cool and I was very satisfied. In overall, they tried to provide nice service, but the environment surrounding the hotel was not fine, so there was continued noisy from outside like the horn of autobike, cars, but I think most of the hotel would have this kind of problem when it comes to the honk even at midnight.