The owner of this hotel is dishonest and rude. The reason is
Two people stayed in this hotel for three days, and they traveled through Venice and Florence. In check in, the hotel owner asked me for a city tax of 51€. I thought it was too expensive, so I asked why, and the owner said that Rome was originally more expensive than other cities. So I paid first. I didn't understand the city tax, so I asked it in detail the day I checked out. The hotel owner had a city tax of 3.5€×2person×3days=21€ per person, and 30€ was charged for early check in (the hotel had a check time of 13:00~18:00, and we checked in at 12:00).
I certainly asked the reason for 51€ during check in. The owner just called the city tax. If we had explained that we had to pay 30€ because we checked in an hour earlier, we wouldn't have checked in (the hotel reservation site also has no explanation for early check in).
So when I asked her to return 30€, she threatened to call the police, saying she couldn't return it. So when I asked her to call the police instead, she took the keys from the room, shouted, "Get out," and threw all our bags out of the hotel.
The hotel owner lied to us, threatened to call the police, and acted rudely, throwing our bags away. And in the end, we didn't get 30€ back, and we didn't get any apologies. The owner of this hotel has to apologize to us. This is a memory of a journey that's much more valuable than 30€. And other guests should also know about dishonest, rude owner.