4/10 Fair
Dec 26, 2024
Don’t come on the holidays
We came for Christmas and specifically called before to confirm the hot tub was working. We were told that there would be no one on site except for emergencies in Christmas Day, but that there were bbqs and briquettes provided for each room. We planned to bbq and had brought our Christmas dinner. This is a remote area without much open over the holiday. We arrived and the hot tub was drained. The front desk said we could use one on the patio of a vacant room. We tried that evening but there were no lights on ant all and we couldn’t find our way down there. Then there were no briquettes on Christmas when we went to begin our cooking. No one answered the phone or replied to my voice message. We tried the ring camera too and no response. Luckily we found a restaurant up the coast still serving. The next day, I told the front desk (different person) about our experience and said it was disappointing. He was very defensive and a little rude, then followed me out to the car to keep making his point, even though I said I didn’t want anything, just wanted to give the feedback. Such a beautiful place— we were sad the service and amenities were so disappointing.
Verified traveler
2-night trip
Verified Hotels.com guest review