I had high expectations for our Saint Hotel stay. We had not been to Key West for some time and hoped for a bit of comfort and luxury, but that was not to be.
The staff was friendly enough. No one stood out one way or the other. Mostly. Our room was an exhibitionist’s dream (not mine) with full length windows in the bedroom and bathroom, and instead of having shades that close from the bottom up you had to pull down the entire blackout shade for any privacy whatsoever, since they both faced the Halo Rooftop Bar, where we had the worst mojito. Besides not seeing a mint leaf or lime in sight, it wasn’t just our opinion. The next day we were at a different place and tasted their mojito and I told the bartender I had now had the best mojito (theirs) and the worst one, to which the bartender said, “You must be staying at The Saint”. The drink at the Halo came from some pre-made mix, which I would expect at some cheap motel bar, not at a Marriott Autograph Collection Hotel.
The water pressure in the shower not great and the temperature was constantly fluctuating between cold and scolding hot.
The pool area was lovely but don’t expect cocktail service. We saw one server. Once.
Also, when I asked for the possibility of a late checkout, I was told an emphatic NO. This was the only time there was noticeable attitude from the Front Desk person.
This place is overpriced, overhyped, in need of a new bar manager, and some brushing up on proper hospitality.
