I booked a room for 4 people (2 kids and 2 adults) but upon checking in we were provided with a single King size bed. During the booking process I assumed the king bed would be the main bed and kids would have some type of day bed brought in. I was told you had to pay to have beds wheeled in and also we could only have 1 as the room we booked was not big enough. So my 2 kids (aged 12 and 8) have been sharing a single bed for 3 nights.
Iโm shocked this is ok at a 5 star hotel. It certainly would not be ok anywhere else in the world. If I book a room for 4 people I expect 4 beds.
It is clear from reading the other reviews this is not the first time this has happened. The hotel needs to address this as a priority! It is certainly unacceptable to book a room for 4 people and be provided with beds for 2.
Other than this at check in, I cannot fault the hotel. It was clean and the staff were kind and helpful. Location was brilliant and we did enjoy our stay except for the bed situation which was very cumbersome.
I would not book to stay here again and would advise anyone booking this place to check with the hotel if they will get the number of beds they need for the number of people they have in their booking.