If Nostradamus lived until July, 3rd 1566 Iโm almost positive he would have predicted that this Americinn location in Sartell, MN would be ran down by an unprofessional employee at the front desk. I travel for work and have never left a review.. EVER! I hope this finds management or better yet the owners and they save this business by firing the, angry at the world, front desk lady. Pretty sure they know who she is (hard to miss). I feel bad for the hotel having to get hit with this review because of one employee that knows nothing about customer service but everything about everything! Ratings are crashing here fast.
Jennifer
Jennifer ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 14์ผ
rude staff
am staff was very rude due to mix up about my dog (service dog with papers). when I looked up your hotel on line I checked to see if animals were allowed your site said dogs were not allowed but service dogs were welcome. I went to the manager at the front desk to let her know and she said only certain service were allowed but that my dog could stay. She then wrote in a book that she was allowing my dog to stay. the next morning two staff (Chris and a male) were waiting for me near the back door Chris told me my dog was not allowed when I told her that I spoke with the manager last night and that she approved it, Chris said that person was not her boss. I told Chris and the male that my dog was a service dog she asked me for what, I told her for anxiety Chris said that did not count. Chris didn't need to be rude, she said she wasn't, I told she was very rude. My husband and I went to breakfast and Chris and other staff members were watching me and seemed to be talking about me. They would walk close to our table and stand there talking about the food. I later went up to the desk and apologized to Chris about the misunderstanding and said the hotel was very nice and in return Chris said "your dog still isn't supposed to be here". we were big fans of Wyndham hotels, we probably won't be anymore.
Roberta A
Roberta A ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 30์ผ
Tammy
Tammy ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 28์ผ
Anthony
Anthony ๋, 6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 25์ผ
Family Friendly
Busy motel with great staff and family friendly.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 21์ผ
Eh, so so.
Room was good. We booked one with what we thought would have a couch, it didn't. But it did have a jacuzzi. We got a roll away cot for an extra 10 bucks instead.
Left in the am for something and came back to find our room mid way stripped.
When getting a receipt they claimed our room door was left open and that is why they went ahead and started cleaning it.
I know we did not leave our room open. Even if we had planned to check out early when we left, I would not leave a hotel room door open.
I told the lady at the front desk that I did not leave the room open. She kept saying it over and over, you left the room open that is why, you left the room open. No ma'am we did not, but not worth arguing. We've stayed here a few times before. Probably won't be back because of this.
Teri
Teri ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 19์ผ
Thomas
Thomas ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 16์ผ
Breakfast was great. Staff were very helpful. Pool was nice, maybe slightly cool, but we had fun. Hot tub was perfect, not too hot. Beds were comfortable. Shower and bathroom worked perfectly. Thank you!
Gale
Gale ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 13์ผ
Loren
Loren ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 1์ผ
Check in was quick and easy, room was clean except for a spare hair in the hairdryer and a couple of used kleenex in the bedside table drawer. Staff was friendly and the atmosphere was quiet and peaceful.
Brandi
Brandi ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 27์ผ
Room was great and bed very comfortable. Service desk very friendly and helpful with dinner suggestions.
Jeanne
Jeanne ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 12์ผ
Betty
Betty ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 12์ผ
It was fine. Overpriced for the location.
Jerome
Jerome ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 10์ผ
We got there around 8:30pm. There was one person working and 5 people in line.
During breakfast the juice machine didnโt work.
There was garbage on the floor near our bed when we got into the room.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 10์ผ
Ish. Not a good spot unless absolutely have to
Mold in the bathroom, bed was not king size and was way too firm, there was a sock on the floor from the previous room renter.
Amanda
Amanda ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 22์ผ
Deon
Deon ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 22์ผ
Mikhaila
Mikhaila ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 21์ผ
Kari A
Kari A ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 15์ผ
aaron
aaron ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 14์ผ
The breakfast was a little sparse. Lots of things ran out and had to ask to get more food when there was still 2.5 hours of breakfast left
Sarah
Sarah ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 13์ผ
Hard beds
Iโm writing to express my disappointment following a recent stay at your property. The bed in my room was extremely hard and uncomfortable, making it nearly impossible to get a good nightโs rest.
When I attempted to address the issue with the night auditor, I was met with complete disinterest. Rather than offering any assistance or even showing concern, he remained focused on watching a sports game on his phone throughout our interaction. This lack of professionalism was both frustrating and disappointing.