Checking in , was slow! We had arrived from a very long drive from Saudi , the hotel new this as we discussed whether a car was needed for the airport. We waited for 30 mins plus receptionist was not in the mood to be there and did not give us a war welcome.
Got to the room , it was average. The doors needed a good clean!! We ordered room service , the served one plate and one cutlery set , when there are two people eating. We called room service to request this , did not receive the items ! This was the start of the worse possible hotel stay.
Turn down service was not provided we had asked for it two days in a row, still did not receit for the duration of the stay.
We were made to feel not welcome. We had breakfast one time we were not greeted we had to ask for everything, when we got to the breakfast room the staff did not greet us at all. We just had to do ot all our selves. Hospitality was NONE existant at this hotel.
It gets worse , we had drinks at the roof top bar and once again, we were not looked after. There was only one other table seated , but there were at least 6 staff member. Who when we asked to add the bill to the room, as we had to leave for a dinner reservation. The waiter accused us of not paying, we explained we are guests here and still staying for 3 days. He was chasing us down the corrainder for payment, when he has all the room details and acredit card on file. I was so shocked by his behaviour. It was my first Eid without my family ,ruined.
