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The Haven by JetQuay

3.0 star property
Hotel in Singapore, connected to the airport

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Haven by JetQuay

Lobby
Lobby lounge
Interior
Lobby lounge
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • 24-hour business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Snack bar/deli
  • Concierge services
  • Free newspapers in the lobby
  • TV in a common area
Feel at home
  • Children stay free
  • Living room
  • Television
  • Daily housekeeping
  • Private bathroom (not in room)
  • Snack bar/deli

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

Free WiFi, bed sheets

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

Highlights

Air conditioning
Connecting rooms available
LED TV
2 bedrooms
Hair dryer
Detached private bathroom
Rainfall showerhead
Free bottled water
  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

Free WiFi, bed sheets

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

Highlights

Air conditioning
LED TV
Hair dryer
Detached private bathroom
Rainfall showerhead
Free bottled water
Cable channels
Daily housekeeping
  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for 1 Bed Nap Room, Arrival Hall, 0800 to 2200

Free WiFi, bed sheets

1 Bed Nap Room, Arrival Hall, 0800 to 2200

Highlights

Air conditioning
LED TV
Hair dryer
Detached private bathroom
Rainfall showerhead
Free bottled water
Cable channels
Daily housekeeping
  • 463 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for 1 Bed Nap Room, Arrival Hall

Free WiFi, bed sheets

1 Bed Nap Room, Arrival Hall

Highlights

Air conditioning
LED TV
Hair dryer
Detached private bathroom
Rainfall showerhead
Free bottled water
Cable channels
Daily housekeeping
  • 463 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Interior entrance

Ambassador Transit Hotel Terminal 2

Free WiFi
Air conditioning
24/7 front desk
Non-smoking
8.4 out of 10, Very Good, (1000)
The price is $228
includes taxes & fees
$209 per night
Dec 28 - Dec 29
Ambassador Transit Hotel Terminal 2
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About the neighborhood

Map
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663

What's nearby

  • Jewel Changi Airport - 12 min walk - 1.0 km
  • Slide @ T3 - 18 min walk - 1.5 km
  • Changi City Point - 8 min drive - 5.9 km
  • Singapore Expo - 8 min drive - 6.4 km
  • Pasir Ris Park - 12 min drive - 10.2 km

Getting around

  • Singapore Changi Airport (SIN) - 7 min drive
  • Seletar Airport (XSP) - 28 min drive
  • Senai International Airport (JHB) - 77 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 18.3 miles/29.4 km
  • JB Sentral - 35 min drive
  • Changi Airport Station - 1 min walk
  • A South Station - 7 min walk
  • C Station - 12 min walk

Restaurants

  • ‪McDonald's & McCafé - ‬1 min walk
  • ‪Kopitiam - ‬3 min walk
  • ‪Heavenly Wang - ‬9 min walk
  • ‪Ya Kun Kaya Toast - ‬3 min walk
  • ‪O'Coffee Club - ‬3 min walk

About this property

The Haven by JetQuay

At The Haven by JetQuay, you'll be within a 10-minute drive of East Coast Park and Singapore Expo. The property is just a short walk to public transportation: Changi Airport Station is steps away and A South Station is 7 minutes.

Languages

Chinese (Mandarin), English, Filipino, Indonesian, Malay

At a glance

DONE

Hotel size

    • 18 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • For more details, please contact the property using the information on the booking confirmation
    • This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby

Facilities

  • Built in 2014
  • Television in common areas

Accessibility

  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
This property does not have elevators.
Property is located within an airport and access is restricted to airport travelers only. Flight boarding pass must be presented upon check-in.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Haven JetQuay Hotel Singapore
Haven JetQuay Hotel
Haven JetQuay Singapore
Haven JetQuay
The Haven By JetQuay Singapore
The Haven by JetQuay Hotel
The Haven by JetQuay Singapore
The Haven by JetQuay Hotel Singapore

Frequently asked questions

Are pets allowed at The Haven by JetQuay?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Haven by JetQuay?
Sorry, there's no onsite parking at The Haven by JetQuay.
What are the check-in and check-out times at The Haven by JetQuay?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at The Haven by JetQuay?
No, this hotel doesn't have a casino, but Marina Bay Sands Casino (18-min drive) is nearby.
What's the area around The Haven by JetQuay like?
The Haven by JetQuay is in Changi, a short 7-minute drive from Singapore Changi Airport (SIN) and 12 minutes' walk from Jewel Changi Airport.

Reviews

7.4

Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Poor

I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
1-night trip
Verified Orbitz guest review

10/10 Exceptional

Quick pitstop
Great little resting place and very convenient to everything you need..Will be sure to use again.
Stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
1-night family trip
Verified Expedia guest review

8/10 Very Good

Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
Elizabeth, 1-night trip
Verified Expedia guest review

8/10 Very Good

Rejuvenated
Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Tom, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

michael, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.
JC, 1-night family trip
Verified Expedia guest review

2/10 Poor

Just awful
Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Sarah, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Linda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Wotif guest review

2/10 Poor

Worst place I ever stayed at.
A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

4/10 Fair

Short stopover
The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Damian, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Sleep only; Room doesn't have toilet or shower
If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Sharon, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night business trip
Verified Hotels.com guest review

6/10 Good

Convenience, very clean. a little cold in snap room. It cannot be adjusted.
Taka, 1-night trip
Verified Expedia guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

8/10 Very Good

Unique-bathrooms. Dry clean and modern Room - dry small Food average
1-night family trip
Verified Expedia guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent location and quality
It's the second stay at this airport lounge/hotel. The customer service, cleanliness, and location are outstanding. Room price is fair for location. Bring an adaptor because the Singaporean wall outlet won't let you plug in the US devices. Wifi was fast. TV in room only 2 working channels.
Ursula, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Location quiet good , clean but no vegetarian food provide .
TAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

True Haven
The Haven by Jetquay is a ‘must’ and part of my trip costs to Spore. My plane arrived late and it is a relief to just check in and rest till the next day before heading downtown, The staff led by Zaleha is pleasant and service oriented: Haryani, Ann, others who worked behind the scenes eg. Housekeeping. Great service and value for tired travelers.
1-night trip
Verified Hotels.com guest review

6/10 Good

If you do not expect any hotel services, this place is not a bad choice for overnight stay for single travelers who transit at Changi Airport. The food are not tasty at all, but it is easy to find better food in the airport. The sleeping room and shower room is small but clean.
CC, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Convenient of location and flexible and considerate staff.
1-night romance trip
Verified Expedia guest review