While Jackie was amazing, things just did not go well. First room had no hot water so they moved us to another room. This room, the TV was not working but we had hot water. Jackie bulldogged that TV issue until resolved. But it was late, we were tired, cranky from having traveled for 7 hours and just wanted to relax, take a hot shower and veg out; not deal with issues and room changes. The room adjustment given for these problems were laughable. Also the hotel should not be allowed to operate with one person on duty, especially late at night. Problems take them away from the front desk. It is unsafe for customers as well as for her! We xhecked in around 8pm and were finally able to relax around 10ish with all the issues.