We didn't actually stay in the Rittenhouse apartments, there was an electrical problem we were told the day before our trip, so they needed to relocate us. They provided a smaller apartment, as I requested photos, in a much busier area, so we were given a $100 refund after demanding it. I was told hotels.com would contact me regarding the relocation and refund. They contacted me, but had no idea I was being relocated or needed a refund. I had to talk to the manager, who talked to Henry from Renaissance properties to resolve it. I would have liked a formal confirmation sent to me regarding the room, versus am email, and because it was hard to get another room at this point, we took the apartment and hoped it was acceptable. The apartment building was quite nice, although very loud for the 14th floor. We could hear a lot of street noises. My kids did like lounge with a screening room and ping pong, and we took advantage of the gym. The apartment was fairly clean, lots of fingerprints, dirty sponge, crumbs etc..The "toiletries" and supplies were minimal. a bottle of shampoo that looked like it was left there, and no detergent for the dishwasher or clothes washer. The king bed was broken in the middle, and sagged, and there was a board from under the bed with metal sticking out on it left on the floor of the bedroom. Quite odd. The living room furniture was small and hard.It did have a nice view and there was lots of sun. The apartment building staff was courteous and helpful.
