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One Hotel

3.0 star property
Central hotel in Hanoi, connected to the convention center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for One Hotel

Reception
Exterior
Reception
Studio | Minibar, desk, cribs/infant beds, rollaway beds
Classic Room | Bathroom | Free toiletries, hair dryer, slippers, towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Airport transfer
  • Free parking
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Rooftop terrace
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Luggage storage

For families (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Room

Classic Room | Minibar, desk, cribs/infant beds, rollaway beds

Classic Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Coffee/tea maker
Free bottled water
Minibar
Electric kettle
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Living area | 42-inch LCD TV with cable channels, TV

Deluxe Room

Highlights

Air conditioning
LCD TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Free bottled water
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio

Studio | Minibar, desk, cribs/infant beds, rollaway beds

Studio

Highlights

Air conditioning
LCD TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Free bottled water
Minibar
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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Free parking
Free WiFi
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About the neighborhood

Map
C3/D6 New Cau Giay Residence, Tran Thai Tong St, Dich Vong Ward, Hanoi, 100000

What's nearby

  • Keangnam Landmark Tower 72 - 3 min drive - 2.7 km
  • Lotte Center Hanoi - 3 min drive - 3.3 km
  • Vietnam National Convention Center - 4 min drive - 3.8 km
  • My Dinh National Stadium - 5 min drive - 4.8 km
  • West Lake - 5 min drive - 4.5 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 22 min drive
  • Hanoi Railway Station - 19 min drive
  • Ga Thuong Tin Station - 20 min drive
  • Hanoi Long Bien Station - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kichi Kichi Lẩu Băng Chuyền - Trần Thái Tông - ‬4 min walk
  • ‪Al Fresco's - ‬2 min walk
  • ‪Vua Chả Cá - ‬4 min walk
  • ‪Yeol Kwang - ‬1 min walk
  • ‪Biển Đông - ‬4 min walk

About this property

One Hotel

Featuring a rooftop terrace, One Hotel puts you within a 10-minute drive of West Lake and St. Joseph's Cathedral of Hanoi. Free perks include WiFi and self parking. Other highlights include a terrace and a garden.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 35 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Express check-in/out available
    • Minimum check-in age: 12
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 12
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden

Accessibility

  • Elevator

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 380000 per person (one-way)

Children & extra beds

  • Cribs/infant beds are available for VND 200000.0 per night
  • Rollaway beds are available for VND 200000.0 per night

Policies

This property accepts credit cards, debit cards and cash.
Property Registration Number 0106926672

Also known as

One Hotel Hanoi
One Hotel Hotel
One Hotel Hanoi
One Hotel Hotel Hanoi

Frequently asked questions

Does One Hotel offer free cancellation for a full refund?
Yes, One Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at One Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at One Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by One Hotel?
Yes, an airport shuttle is available. The charge is VND 380000 per person one-way.
What are the check-in and check-out times at One Hotel?
You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at One Hotel and nearby?
One Hotel has a garden.
What's the area around One Hotel like?
One Hotel is in Cau Giay, a short 16-minute walk from Indochina Plaza Ha Noi and 17 minutes' walk from Vietnam Museum of Ethnology.

One Hotel Reviews

Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Very Good

Kevin, 2-night trip
Verified Expedia guest review

8/10 Very Good

Better, but not great
It was ok, and a vast improvement over our last stay in Hanoi, as it was far from the touristy and scam-filled Old Quarter. Accommodations were nice, but covid still affected some ammenities, ie. no breakfast [closed], and we couldn't get extra pillows [had to buy our own]. Still, good value for the price, and in a better part of the city.
Richard, 15-night trip
Verified Hotels.com guest review

2/10 Poor

Liars and crooks!
It was a terrible stay and I do not recommend anyone staying here. They are crooks and liars. We booked in November and our room wasn’t ready. There was a supposed mistake. Then the wanted to upgrade us and charge us for their mistake. I had to argue with them about it being their mistake we shouldn’t have to pay more. They put us in a lower priced room that we paid for and we left after the first night. Then they asked for more money claiming the room wasn’t paid for. They are crooks and liars. DO NOT STAY AT THIS HOTEL! Beside the above - poor location, and rooms smell of smoke - NO English speaking staff (all through google translate)
Fayez, 3-night trip
Verified Hotels.com guest review

2/10 Poor

One hotel is permanently closed
This hotel has been permanently closed due to Covid-19 situation. Still not yet refunded yet. Wish other customers don't get through what I had. Hotels.com should update the availability.
JUNYOUNG, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Reuben, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Hotel was clean, safe and in a good location with great local food on your door step as well as more western style food across the road. Hotel has some shutters on the exterior for noise which no longer appear operational, these would be great to get working again as the noise from the local pub on the weekend can be very loud. The showers were also no good as water flooded the bathroom and required the entire use of all towels each day to remedy. We would stay again however so do not let this put you off.
Kelly, 5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Jaruek, 2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Good enough hotel
Stayed here for several days. Considering the decent price, facilities/rooms are good enough. Some staff can speak OK English, but some others are not. Because of the location and address, taxi, grab or delivery services might be in troubled if they don't know that area, even receptionist explains the detail on the phone, sometimes they take longer time to reach out than I expect. There's no laundry facility as it explained in the description at the moment of 2018 June, there is laundry service with some costs instead. Moreover, this building is not "non-smoking" while it explained "Smoke-free property". Ashtray is everywhere and no separation with non-smoking and smoking. Breakfast buffet is provided, it's ok for quick bite. But do not expect too much.
14-night trip
Verified Expedia guest review

8/10 Very Good

Decent stay
The first room I got smelled so I requested a new room. The reception nicely accepted my request. The room then was in good condition to stay. Breakfast is very delicious and the waitresses were very pleasant.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable
Clean room and good staff. Check out time is 12 o'clock.
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very Good

A Pleasant hotel I would recommend to all
I had a good stay here although the mornings were spoil by some street-goers making announcements over the microphone from as early as 8am. But this is by no fault of the hotel. It may also be on the days I was there. Unlucky me? But perhaps if you are on a better side of the hotel (another room), it might be better. I am not sure. but it is not a huge issue. especially if you are an early bird. The bed, the room and bathroom are all terrific. I was staying on the 9th floor the highest with rooms. I wouldn't recommend it as it was close to the kitchen on the 10/11th I saw a lizard in my room. But I was ok with it. Better a lizard than a cockroach I guess, at least they help eat those little bugs.. haha. Also, I had to made some changes to my booking and Anna Hong of One Hotel was very helpful and responsive. She also speaks and write in good English. Great! Overall, I think the stay was brilliant. The hotel seems really popular with Koreans, or maybe its opened by one. Koreans are great, I love them. they are a lot more polite, compared to say ...some more rowdy nationalities -if u know what I mean.
Verified Expedia guest review

10/10 Exceptional

Great Place to Stay away from the Tourist Central
What was suppose to be a Week In Hanoi ended being 2 on Business. Hotel is about 20 mins from Old Quarter and somewhat hard to find for the Taxis. However I choose to come back to Hotel because it was very Clean with Friendly & Helpful Staff and overall quite. Pretty decent Breakfast selection. Taxis usually waiting outside so no problems for transport although most of the time I used Uber. Very reasonable Mini Bar unlike most hotels which charge a fortune for even a coke. I will stay here again soon.
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel for me due near home friend.
Very nice experience and staff. Always clean and very quiet place.
Verified Expedia guest review

6/10 Good

良くも悪くもないホテルです 風呂場にGがいた事意外は。。。
KAZUHIRO, 2-night business trip
Verified Expedia guest review

6/10 Good

RYUICHI, 3-night trip
Verified Expedia guest review

4/10 Fair

Shimazaki, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Hong, 4-night business trip
Verified Hotels.com guest review

8/10 Very Good

還可以
飯店位置有點難找，計程車和grab都在外圍稍微繞了一下才找到。對飯店第一眼的印象不是很滿意，覺得跟照片有落差，但實際住了兩晚後覺得還不錯，床和枕頭很舒服，櫃檯人員也滿親切的，很樂意幫忙。附近也算是滿熱鬧的，餐廳很多。缺點就是，浴室水量偏小，排水孔流速很慢，各個房間之間的隔音不太好（但對外面的隔音倒是不錯），椅墊有點污漬。
2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

reasonable option in Cau Giay
This hotel locates in a relatively quiet area, the room was clean and spacious for the price.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

従業員さんの対応が素晴らしいです。
フライトの関係で急に1日早くチェックアウトになり、自分の片言の英語でも理解してくれ対応をしてもらえました。何よりいつも笑顔で挨拶・対応してもらえて気分がよかったです。機会があったらまた利用したいと思いました。
tomohiro, 7-night business trip
Verified Expedia guest review

8/10 Very Good

Clean hotel for short trip
The hotel was very cost effective one where was clean, new & tidy. If someone who wants to enjoy some hotel facilities like swimming pool, gym, of course don't stay in this hotel. But for your business trip or couple's short trip who just sleep in the room, it will be best choice for you. And the google map link to One hotel is wrong, You should let driver know the exact address if you use Grab in Hanoi. Fyi, Uber has closed biz in South East Asia. Must download Grab.
MINSEOP, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

WEICHENG, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

スタッフの対応が素敵なホテル
受付の対応が素晴らしく、チャンさんは特に笑顔が素敵で、また年末の交通量が多いときにタクシーを呼んでもらいましたがすぐにきて、とても素晴らしい対応をしていただきました。 他のスタッフもコンビニの場所を聞きましたら教えていただいたのですが、一緒に案内までしてくれようとしていました。
Yuji, 2-night business trip
Verified Hotels.com guest review