I stayed in the penthouse room and it was big and dated the water pressure was terrible. Just to get someone to clean the room was a nightmare waiting for hours if I ask at the reception. Customer service was good but getting actual service sucked.
Toranee
Toranee ๋, 5๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 2์ 25์ผ
Good location for what we needed. Great staff and rooms. We all had a wonderful time!
Lucinda
Lucinda ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 2์ 2์ผ
Maybe the only concern was that there were smart TVs.
Ahmad
Ahmad ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 1์ 31์ผ
Good but no room supply like coffe
Bandar
Bandar ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 1์ 25์ผ
Accosted by drunk males trying to enter my room
I was upgraded to the penthouse when I checked in which I thought was amazing, great start.. oh how wrong I was.
On my 2nd day a random man tried entering my room and banging on the window, I asked him what he was doing and he shrugged and walked off. So I informed reception, they came and found him as he was still near my room and they said he was looking for the bathroom. Ok, maybe a genuine mistake but his body language when I confronted him didn't seem to act like it.
Then on my final night, I had 3x separate males trying to enter my suite and banging on the door window all between the hours of 2330-0240. I rung reception on each occasion. The first two were clearly drunk. Again when I asked them what they were doing they dismissed me. Then on the 3rd occasion at 0240 I rung reception, and they audibly sighed down the phone then stated "we've just been up sir and no one was there" it was at this stage I lost my temper with the madness and informed them "I am staring at him right now!". They then came up and removed him. In the morning they assured me I would get a full refund but I would have to claim through hotels.com. When I then spoke with hotels.com customer service they spoke with reception and denied any such agreement was in place. I'm a well travelled male, I hate to feel how a female would have felt in my place. Avoid this hotel.
I usually stay in this nice hotel, but unfortunately last time I had a bad experience with the front desk guy, there was a minor miscommunication and instead of trying to resolve the issue in a good manner, his attitude was terrible.I think his name was Ajour or something similar to that.
Abdulaziz
Abdulaziz ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 7์ 21์ผ
Abbas
Abbas ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 7์ 10์ผ
Sary
Sary ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 5์ 29์ผ
Fahed
Fahed ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 5์ 24์ผ
Sary
Sary ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 5์ 24์ผ
Great hotel
Abdulaziz
Abdulaziz ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 5์ผ
Excellent staff
Abdulaziz
Abdulaziz ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 2์ 24์ผ
They did not hold our reserved room and gave it to someone else even though we stopped by at 8:30 AM to confirm our arrival. Very poor management and then they did not even offer a voucher or other compensation. We had to stay in separate rooms on my birthday night.
Nathan
Nathan ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 1์ 24์ผ
Hotel rooms need brighter lightings and minor upgrade/refurbishment
Amir
Amir ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2023๋ 4์ 25์ผ
Abdulrahman
Abdulrahman ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 11์ 8์ผ
Excellent location, lack of house keeping help
Frank
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 10์ 9์ผ
The staff was very friendly and helpful!!
Bryan
Bryan ๋, 1๋ฐ ์ถ์ฅ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2022๋ 9์ 26์ผ
Price not worth the stay
Very outdated the blue throw pillow was dirty, the shower head missing a gasket so water pouring out and going on the floor outside of the shower, a dried up booger on the shower wall near the shower head. The trash can looked liked it hasnโt been cleaned in years, the bedroom light switch near the entrance door in the other room, the door doesnโt close automatically. The price is not worth the stayโฆโฆ.
Anthony
Anthony ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2022๋ 9์ 4์ผ
Not the greatest but it will do for passing through.. no more than a 2 night stay, for me.