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Will not return

The hotel is "ok" but the bar and restaurant downstairs has 5 star pricing with 3 star service. Just a complete lackadaisical attitude for the entire staff. The service was extremely slow and ridiculously overpriced for the atmosphere.

Kyle, 1박 여행, 2021년 6월 15일

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Austin Fairmont

Experience was great. Only issue was extra charge for WiFi considering there are so many free options these days. Seems that booking direct would have been less than via Hotels.com

1박 출장, 2021년 6월 14일

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Info to know

Upon checking in there were no temperatures taken as claimed on the website, and only 1 sanitation station in sight. We were welcomed but not informed on details of whereabouts of our room or how to access the elevators or any amenities etc…Hotel has elegant features, although the rooms and hallways could use a fresh coat of paint. The rooms were clean, and felt welcoming. Parking garage gate got stuck several times during our stay which resulted in lots of cars backing up and getting frustrated. House keeping and the bell girl was the friendliest out of the whole staff. Everyone else and management are too busy to assist anyone, or answer any questions. I took my service dog and although there were no issues, the nearest grassy area is terrible! Since they have construction going on, there is all kinds of debris, trash, and metal in the ground. The Location was convenient, we were right across from all the best hang out spots and dining restaurants HOWEVER, There is a lot of homeless people in the area but safe overall.

Mercedes, 2박 가족 여행, 2021년 6월 14일

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Very inappropriate guests- appalled at the lack of security and the I appropriate behavior of guests in lobby and pool while children are present. And the pool was disgusting

Jeni, 1박 가족 여행, 2021년 6월 13일

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This is a wonderful hotel! I loved if from when I walked in. We had to stay another day!

Deslie, 2박 여행, 2021년 6월 11일

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Clean hotel, staff pleasant everywhere.

Iseoluwa, 4박 여행, 2021년 6월 9일

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Luxury central hotel makes for a great stay

The hotel was exceptional in every respect. While enjoying the roof-top pool, we felt like we were at a beachfront resort. We could eat and drink at the pool, with lots of staff checking on our needs and fulfilling our snack bar orders. The pool and hot tub are large enough for the crowds on weekends. Weekdays, the pool is more low-key and quiet. Check-in was fast and informative, and the front desk staff made sure we felt welcome. I want to specifically mention Chris, Chloe, and Vito. All three are super nice and capable, and they care about guests and make us feel valued. Also, whenever we needed something in our room, the house team brought things quickly, after we texted our request. That system worked smoothly. They even surprised us once by making up our room during our stay, without our requesting it. The restaurants served good food and drink, including Good Things, Review, and Fulton. We tried them all (except Garrison). We had the salmon and pasta for dinner at Fulton, for example. The hotel is perfectly located in downtown, central to almost everything we wanted to do. Our room was on the 35th floor, which gave us a fantastic city view, and the bed was very comfortable (like new), and the room was spacious. The shower had strong water pressure, and the room temp was easy to control. Overall, the room was quiet. We hardly heard other guests or street noise. The valet parking worked fine, too, as our car was always brought around to the hotel driveway promptly. Thanx

Jack, 1박 여행, 2021년 6월 8일

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Second time around

Really nice hotel. Second stay. Can’t really say the the junior suite was worth the extra cost. Probably won’t do that again.

1박 여행, 2021년 6월 8일

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It was alright.

It was alright but nothing too special. The staff was great and the bar and eateries were just fine. Food is expensive but you are eating at a hotel. If you are price adverse there are multiple places around that you want walk to or a quick uber ride away. They will give you a personal fridge for the room at no cost which is awesome. It was really really beat up but worked just fine. The facilities seemed a little beat up though. Lots of scratchs on the wall, about half of the USB ports in the room didn't work, the toilet seat wouldn't stay up and some other general items like that. Nothing that was a show stopper but I honestly expected a bit more polish. The wifi worked just fine. The ad says they have ethernet in the room but I was unable to find any usable ethernet ports and the front desk was not sure what I was asking about. Not a huge deal but if you really like the ethernet connection be aware. It is possible that it was in broad daylight and I just totally missed it though. If you are interested in exploring the city a bit there are some tour providers within walking distance and you can find about 6000 scooters to rent via app laying on most street corners and sidewalks. There was not anything to hate at the Fairmont but there was also not anything to really fall in love with.

Michael, 3박 여행, 2021년 6월 3일

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The hotel is lovely and staff were very friendly. Check in took longer than it should have - there were only two people working the desk on a holiday weekend. Other than that, it was very nice. Quiet, so no problems sleeping. Nice touch having a bottle opener and corkscrew in room.

Robyn, 1박 여행, 2021년 5월 27일

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