One of the two rooms I reserved, was in fact not reserved! We drove hours to be told that we only had one room. (This could be Hotel.com doing, I donโt know!) I showed the confirmation email, the person at the counter, shrugged and basically said, โoh wellโ. So we reserved another room, double the rate! Then we go to the rooms, first the building smelled terrible the bathroom wasnโt at all clean and when we got to the bedroom areas, pieces of the ceiling had fallen all over the floor. The previous days rain caused awful water damage! The person at the front counter informed us they didnโt have any other rooms at that rate available. I told her, the rate and water are not our problem. Set me up with another room, at the hotelโs expense! She said they were โsold outโ. The parking lot was nearly empty!! Itโs now 7, two hours after we arrived, no manager available and weโre getting nowhere with this person. Finally (!!) the person called the whomever was authorized, and eventually got us into a room. What an awful experience!!!
