2/10 - 별로예요
2025년 2월 12일
Unacceptable, would not return
Arrived and was shown to my room where the bedroom window did not close properly and let in a big draught. Staff suggested I move into a new room immediately. In the new room I was unable to connect to or use the wifi which is listed as being available in all rooms. Staff offered to move me again. The third room I soon found seemed infested with ladybugs! There were several crawling on the walls and curtains and attempting to fly. I alerted staff, the only solution given was to spray the entire room with vinegar spray and air freshener. It was 8pm and this would have stank out the room and potentially caused breathing or health issues, it wasn’t a viable solution whilst a guest was staying in the room. The owner told me there was no more rooms to move into. A full refund was not offered despite the hotel not being able to resolve the issues. I was told I could leave but I would only get a refund for one night, despite not staying at all. I was very distraught but felt I had no choice but to leave.
I left the hotel in tears that my staycation had been ruined and I hadn’t even got my money back. I have called and emailed the hotel to dispute this further, they did not respond until I told them I would write an honest review. They have still not given the rest of my money back, only offered a voucher for a return stay. I am not comfortable returning to this hotel.
The hotel is tired and overpriced - heating on a timer, mould tiled over in bathroom, tatty furniture, cold inside
실제 이용하신 고객
2박 여행
Hotels.com 실제 이용 고객 후기
