2/10
It was not the hotel, but a kind of residence condominium. Each unit(room) owned by individual owners but registered onto Hotels.com. When I arrived there at 9pm, only security guards at the front without any information of my booking. I could not get any service nor information. By coincidence, another unit's owner stopped by and saw my situation to do phonecall to my unit's owner. It took 110 minutes until I received my room key. It was NOT a kind of HOTEL! I booked and paid to hotels.com. But I was cheated by hotels.com even if I am a little bit frequent user of hotels.com. What will you do, hotels.com correspondent?
Young Man
친구와 2박 여행