더 시카고 호텔 컬렉션 - 리글리빌

We first selected the room based on the photos on Hotels.com. We were not disappointed. Bedrooms were spacious enough for 2, kingsize Bed was so comfortable got up late every day. Restaurants, Bar and Grills walking distance and to top it All Wrigley Field literally blocks away. Never used uber or lyft. Took CTA Bus and Rail for All our commutes. 30-40 minute trip from Ohare Airport to hotel. We bought 3 day passes $40. For the time there. I only wished the bar and grill at the Hotel was in operation or small refrigerator in rooms.

The hotel has a beautiful design and was very clean, however the service with checking in was dicey. OpenKey was not working properly and having the key in the lock box completely open when I went to get it for anyone to grab was suspect. The attendant at the front desk wasn't very understanding. Not having a refrigerator, ice machine and coffee maker was a huge inconvenience.

I love this little hotel - the rooms are so clean, unique and comfortable, but I gave a sad face for service because there is NONE. It's weird and unnerving to rely on your phone to even get in from the street (my phone/ key didn't work at first), and have absolutely NO ONE on premises.

Horrible experience, arrived at the room after Cubs game. Could not get in room. Tried to re- register many times, I think we paid the $35 additional fee three times in all. Texted and called numerous times with no response, there was another couple having the same problem in the lobby. Ended up staying in another hotel, I would like my money back.

We booked this based on location to Wrigley field, but then we got nervous about the previous reviews. We almost cancelled but decided to give it a shot. The hotel itself was very clean, beautifully decorated, and overall had a cool vibe. Our room key on the phone worked perfect and they even gave us a card key for back up just in case. Our stay was seamless. We will likely be back.

Arrived hotel called number provided and got checkin gave us keys on our phones and she said i will have housekeeper bring down 2 room keys. I had 2 rooms. Thank you whoever you are for saving the weekend the keys on the phones didnt work!! Tried to call number for assistance no answer. There was a person at desk who i believe was replicating a statue because he couldnt get off his phone to help anyone totally useless. People at all hours at night were upset and loud they couldnt get in there rooms. Rooms were nice and clean. No problems there. So in closing hotel physically was good lobby was pretty dirty. Honestly the key thing and lack of customer service made this stay not as enjoyable. Until they reopen the lobby area i would be reluctant to stay there.

We mainly bar hopped definitely enjoyed ourselves.we came across a few bars that needed better service considering only 10 people were present. Hotel stay was

Was unable to check in. Place advertises “streamlined contactless check-in” but beware—if you book your reservation that day you will be left outside the building calling a number left on a post-it note to the door trying to get in as your “check in” email won’t be coming for another twelve hours. Also come with a very charged phone because if after 45 mins of trying to get your room key—including filling out an online form, downloading an app, entering your credit card over the phone twice, and making three calls—your phone dies, they won’t refund you because it’s your fault for not arriving more “prepared.” The irony.

Didn’t change toilet paper or shampoo it was disgusting