트루 바이 힐튼 라피엣 리버 랜치

Weekend getaway

We had a fairly nice stay, the hotel was clean some things could be updated but for the price it was well maintained. During our stay it was pretty noisy due to a family of about 20 that took over the entire pool area for the entire day with no consideration for others, just ridiculous!!

rukiya, 1박 여행, 2021년 5월 30일

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Horrible Place

The place was horrible with cleanliness. Being there is Covid things should be extra or with a lot of effort. There was finger prints all over the elevator doors & button as if it wasn’t cleaned in days. The floors in the hallway was full of little trash as if this wasn’t vacuumed at all in days also. The beds where half made.. shower doors wasn’t cleaned. Etc etc just filthy I could go on. I was called trash walking out for asking for a different room the doors on the 2 floor hallway was all cracked open. Omg just a horrible place with lack of customer service also.

1박 가족 여행, 2021년 5월 12일

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Will book again

Great customer service. The room was very clean.

1박 여행, 2021년 5월 8일

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OKAY

It was ok. Very crowded and some what loud. Rooms okay but very compact.

Glenda, 1박 여행, 2021년 5월 1일

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Nice hotel, clean but laminate flooring near bed was sticky! Otherwise, nice room.

John, 1박 여행, 2021년 4월 27일

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Dissatisfied

Bathroom was not clean. Floors dirty Messy looking bed A/c set on 62- extremely cold upon entering

Clodile, 1박 여행, 2021년 4월 23일

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Good stay

Good, clean hotel.

Katherine S, 친구와 3박 여행, 2021년 4월 23일

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Staff was very pleasant and resourceful. Breakfast was great and thoughtful despite the pandemic.

Darryl, 3박 가족 여행, 2021년 4월 9일

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A bit dirty for such a new property.

This hotel seems to be pretty new. However, the corners of the room flooring as well as the bathroom and shower were not very clean. I suspect that if their housekeeping does not improve, this property will "look old" really quick. Also, the walls seem to be "thin" too as we heard those next to us and above us.

1박 여행, 2021년 4월 3일

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Checking in was a pleasant experience. Very modern decor, good safe location...we love the area and always try to stay in River Ranch when visiting. Beds were comfy. However, in Tru you hear every step on the floor above you and unfortunately the people above us had a running toddler who apparently did not have a set bedtime, because the running continued past 11 pm and began around 5 am. After putting up with the running, my husband went to the lobby to see if they could possibly call the room to make them aware of the disturbance...but was told they could not and would not call the room because those guests already know that it's "quiet time". [What?] I am sure the absence of carpet did not help with the noise. I thought no carpeting was a great concept, because we all know how much dirt carpet harbors, but...our room was not swept well and definitely wasn't mopped. We found out Sunday evening after returning to the hotel that there is no housekeeping service on Sundays, which is fine...I think people should be able to spend Sundays with their families, but we would have like to have been advised before leaving our used towels in pile on the bathroom floor. My husband went to ask for more towels & wash cloths, he was told he could not have more than 2 each. We picked up breakfast elsewhere since their breakfast variety was slim...I understand this was because of Covid. We will probably not be staying in another Tru by Hilton.

3박 가족 여행, 2021년 3월 19일

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