The outside pool was down. The AC took awhile to cool the room. The room was not the same as advertised on the booking. The bathroom was not clean and the door did not lock. The bed was extremely hard. Would not recommend.
David
David ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 5์ผ
Veronica
Veronica ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 30์ผ
Very unpleasant
The AC in the first room we were given was not working which in 90ยฐ temps the room was not only hot but the smell was unbearable. The second room was not much better, it smelled awful but the AC was cold. Carpet was filthy โฆ bath towels were very small and there were only two. One small packet of soap and one small shampoo was all the amenities the room offered. Outside noise was loud and continued almost all night. Traffic was really bad and it took quite a while just to exit parking lot. The pool was never clear and wouldnโt let children swim because it was gross. The restroom for pool area was not clean and had trash all over the floor.
I now know why this room was reasonably priced and that is the only way they can lure unsuspecting families who are visiting on a budget. ITS NOT WORTH THE FEW DOLLARS YOUโLL SAVE.
Michele
Michele ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 30์ผ
The first room had no bathroom light, no phone in the room. The smell in the room was horrible. It took your breath.
They switched my room however it was not much better. There was no chairs to sit in, only the bed which was not comfortable. The flat worn out pillows were horrible. The dirty bath tub .
I will never stay in this place again and would never recommend it to anyone
Tracey
Tracey ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 29์ผ
Ann
Ann ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 23์ผ
You get what you pay for.
Went for the weekend and wanted to be to stay on budget. We chose this location bc of the pool areas and it was in a good location. Definitely recommend reading reviews.
Pros: staff was very nice. The building looked good and checking in wasnโt bad either. They do have a good concept and good location. I did enjoy the simplicity of it and how laid back the environment was there. Also, the other guests were very friendly and down to earth. The fridge and microwave was very clean.
Cons: the room could have used a little dining table or something in that sort so my children could have somewhere to sit down and eat instead of the beds and using the side table. Shower had no water pressure and wouldnโt stay a steady temperature. I almost burned myself and had to assist my children so they didnโt get burned by the water. Toilet struggled with flushing. I did find a dead roach MASHED into the wall. I cleaned it off the best I could but he really became one with the wall. (Glad I had Lysol and Lysol wipes) Never saw any live ones or anymore carcasses. Light fixture was showing junction box in bathroom. Beds wasnโt bad but they wasnโt that great either.
Overall it was an average to low quality stay.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 22์ผ
Loved our stay
Lauren
Lauren ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 21์ผ
I have stayed here many times over the years, this stay was my first time since last year and I can say this property has went down hill. I will never be back.
The pool was dirty- it was greenish; bugs, leaves, and the indoor slide had a broken beam- the property staff even after telling them about the broken slide they did not close/shut down the slide.
The room my family and I stayed in smelt like dog pee and had three softball size holes in it. The shower did not work properly; no towels (even after requesting some; property staff told us; sorry they are dirty and ran out of laundry soap!!)
The beds were nasty; another guest said she had been there 5 days and she had bites all over her arm/legs/feet- she said she is not sure what they are fromโฆ
If you are still here I am sure youโre following me and know where the bites are from!!
Needless to say we packed up prior to staying that one night; and had to buy another hotel- Riverchase would not offer refund- anything even after telling them the situation. Nothing was offered!!
Had to come back and check out Sunday!
If you want to do yourself and your family a favor; save your money and pay extra and enjoy your stay!!
Pictures posted are a scam and fake!??
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 15์ผ
Terrible, my keycard did not work the entire time, but the icing on the cake was that I didnโt even need the keycard, because the door opened without it, the lock didnโt work. The tub faucet was leaking the whole night, pool was closed way too early in my opi
Jacob
Jacob ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 8์ผ
Came in to get registered and the smell of chlori e could knock you over it was so strong. We get to the room and it was not as the pictures showed! Mildew smell and roaches crawling on the walls and in the shower. Had to stick it out cause it was non refundable. Will not be staying again.
Chasity
Chasity ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 5์ผ
The night staff was extremely difficult, we traveled with family and had 3 rooms booked. We requested to be next to each other and were told the hotel is completely booked and they could not accommodate our request. Ended up with 1 family on 2nd story, 2nd family on the 3rd floor and the rest of us on the completely otherside of the property. The AC did not work in our room and asked to be moved, the front desk made smart remarks to me about checking if the unit was even plugged in, I told her I think the unit has a short and maintenance should take a look at the unit, she said, well did you look at it? She eneded up moving us to another room a few doors down. The next morning, we decided to leave early, we walked up to the 3rd floor where our family was at and noticed more then half the rooms were not being used. It was obvious because the curtains were open and beds were made in atleast 8 rooms on that floor. I understand that hotel is a little out dated and we expected that. But we didn't expect the poor service which make us not want to stay at the hotel again and would NOT recommend due to poor customer service/hospitality.
Augustine or Brandy
Augustine or Brandy ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 29์ผ
This hotel at one time was probably amazing! But it is so run down and unkept now. The pool room was dirt (as was the rest of the hotel) I mean minimal cleaning. The pool had cigarettes in the bottom of it. Needs maintenance work on top of the cleaning part. Thereโs so many other options I would never recommend this one!
Kala
Kala ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 28์ผ
The bed was horribly uncomfortable. The staff was not very friendly, pool was not open for the original hours and overall not a very nice place to stay.
Floyd
Floyd ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 25์ผ
Shirley
Shirley ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 22์ผ
The cleaning lady was very nice and helpful
Patricia
Patricia ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 21์ผ
Very disappointed family
Booked this room as a last minute one night stay. The first room we got was terrible. The room had an awful smell and stained comforter on the bed. Changed to another room with the same bad smell and flies in the sink. Changed one last time and the same awful smell was there. As we drove past the outdoor pool, it was green with ducks in it. They would not give us even a partial refund. They told us there was one more room to try. We left and stayed somewhere else. Very disappointed with this hotel. We took
a pic of the outside with broken window covered with what looks like a mattress.
Amber
Amber ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 11์ผ
Well the room was pretty clean looking needs some repairs in it the furniture is nasty along with the carpet and the pool you can smell the chlorine before you even get into the room where the pool is itโs very cloudy looking on pictures it shows you can see the turtle itโs so cloudy you can barely see it the slide is still open also when it clearly has something missing from it people weโre going down it and it was shaking like crazy wouldnโt recommend someone else stay here for the price it ainโt worth it.