I booked 2 night 3days.
we had such a really great time before we have been through this problem.
The last day of our itinerary,
we got in the lift to get ready for a swim after having a good breakfast.
Then it happend. the light suddenly blacked out
and stopped. i have never done this before and we are very shocked. i tried to press the emergency button but it didn't work. even there was no the SAFETY CAMERA.
Can you imagine how we feel?
We felt extreme fear. we stucked inside for a while.
There were nothing we could do, All we could do was pray. i was sweating and shaking my hands.
A few minutes passed, the alarm finally went off, hencw we had been pressing the bell untill we reach at the G floor.
We expected some staffs were in front of the lift.
However nobody there. they just didn't mind how it was happend.
So we complained about this happen but the staff who heard our situation, seemed like as if ithappend frequently. i mean he thought nothing of it. and ask us "HOW MANY HOURS YOU STUCKED INSIDE?"
Is it important how many hours? is it common sense?
is this what he want to say to someone who's been through this?
Comfort is important, but safety is paramount. When the elevator stops, your response seems to be insensitivity Imagine that the little child was in the situation. Whether it was a minute or two, the child would have experienced a trauma large enough to live a life of claustrophobia. I'm very disappointed with your facilities and response.