2/10
The service at this hotel is utterly disappointing. The night staff demonstrated either a complete lack of understanding or a shocking level of incompetence. When we requested an extra blanket, we were told that the manager requires a 500 baht fee, yet no clear explanation was given. This is unacceptable. After reluctantly agreeing to pay, we were then informed that there were no blankets available and had to wait 20 minutes at the front desk. This felt like nothing more than a ridiculous game being played on guests. Such poor service is intolerable and must be addressed immediately.
Verified traveler
1-night trip