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Hermes Palace Hotel Medan

3.5 star property
Medan hotel with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hermes Palace Hotel Medan

Terrace/patio
Exterior
Front of property
Superior Room | View from room
Superior Room | Premium bedding, minibar, in-room safe, desk

Reviews

6.6 out of 10

Good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Gym
    Gym
  • Laundry facilities
    Laundry facilities
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free train station pick-up
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Premium bedding
Ceiling fan
Shower/tub combination
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Premium bedding
Ceiling fan
Shower/tub combination
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | View from room

Superior Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Premium bedding
Ceiling fan
Shower/tub combination
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Ceiling fan
Premium bedding
Shower/tub combination
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Premium bedding
Ceiling fan
Shower/tub combination
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Jl. Pemuda No. 22, Medan, North Sumatra, 20151

What's nearby

  • Maimun Palace - 12 min walk - 1.1 km
  • Medan Mall - 15 min walk - 1.3 km
  • Grand City Hall - 16 min walk - 1.4 km
  • Great Mosque of Medan - 17 min walk - 1.4 km
  • Sun Plaza - 17 min walk - 1.4 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 46 min drive
  • Medan Station - 16 min walk
  • Pulu Brayan Station - 20 min drive
  • Lubukpakam Station - 26 min drive
  • Free train station pick-up
  • Airport pick-up service

Restaurants

  • ‪Rumah Makan Tabona - ‬1 min walk
  • ‪Wajir Seafood - ‬2 min walk
  • ‪Pecel Lele Mbak Bolek - ‬3 min walk
  • ‪Nasi Goreng Pandu - ‬5 min walk
  • ‪Miramar Restaurant - ‬2 min walk

About this property

Hermes Palace Hotel Medan

When visiting Medan, Hermes Palace Hotel Medan is a great choice to consider. Guests can visit the fitness center for a workout or grab a bite to eat at Sirocco, which serves Indonesian cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights.

Languages

English, Indonesian

At a glance

Hotel size

  • 106 rooms

Arriving/Leaving

  • Check-in start time: 1:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite extended parking

Transfers

  • Airport pickup on request (available 24 hours)*
  • Free train station pick-up

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (2982 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Sirocco - This bistro specializes in Indonesian cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Reservations are required.
Hermes Coffee - Onsite café.

Fees & policies

Refundable deposits

  • Deposit: IDR 300000 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 150000 per person

Children & extra beds

  • Rollaway beds are available for IDR 250000 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.

Also known as

Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan

Frequently asked questions

Does Hermes Palace Hotel Medan offer free cancellation for a full refund?
Yes, Hermes Palace Hotel Medan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hermes Palace Hotel Medan?
Sorry, pets aren't allowed.
Is parking offered on site at Hermes Palace Hotel Medan?
Yes, there's free self, valet, and extended parking.
Is airport shuttle service offered by Hermes Palace Hotel Medan?
Yes, a shuttle from the airport to the hotel is available. The charge is IDR 150000 per person.
What are the check-in and check-out times at Hermes Palace Hotel Medan?
Check-in start time: 1:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hermes Palace Hotel Medan and nearby?
Hermes Palace Hotel Medan has a fitness center and a garden.
Are there restaurants at or near Hermes Palace Hotel Medan?
Yes, Sirocco offers Indonesian cuisine.
What's the area around Hermes Palace Hotel Medan like?
Hermes Palace Hotel Medan is a short 12-minute walk from Maimun Palace and 15 minutes' walk from Medan Mall.

Hermes Palace Hotel Medan Reviews

Reviews

6.6

Good

7.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Very Good

Zinal Abadin, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

The front desk lady was terrible!! Never again 😡
7-night romance trip
Verified Expedia guest review

8/10 Very Good

Suwarno, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mohd, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night business trip
Verified Hotels.com guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

6/10 Good

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
1-night trip
Verified Expedia guest review

2/10 Poor

Don't stay here.
Jonathan, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

poor service and bad service. hotel crazy. lol
Ikhsan Dwi, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Close to everywhere but very bad services
First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.
Verified Hotels.com guest review

6/10 Good

Excellent service
Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre. The staff were very kind, polite & helpful. The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette. Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain.
Verified Expedia guest review

8/10 Very Good

Nice hotel on Jalan Permuda
Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though!
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very Good

Good Location
Would stay their again
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very Good

friendly
the securities and receptionise in the hotel are friendly
Verified Expedia guest review

2/10 Poor

NOT recommend anyone to stay at Hermes Hotel Medan
Coming to Medan after a long road trip from the airport, you expecting a good reception from the hotel staff. But NOT at HERMES Hotel. Since payment fully paid NO SUCH additional requests permitted. Asked for adjoining rooms (as we booked 2 rooms), was turn down. Asked for late check out till 1500 (as we had stayed for 3 nites in 2 rooms), was turn down. Food was not good at all. We had the breakfast, because it had been paid for. I really regretted for choosing this Hermes Hotel. Then there was this hammering noise (due to renovations) at 2300 hours. What the hell? What was the hotel management thinking? Hello ... you know people trying to sleep at this time. For those planning to visit Medan, please choose other hotels to make your trip more meaningful and enjoyable.
Verified Expedia guest review

8/10 Very Good

Nice hotel and close to the city centre
I really like this hotel.The service is good . The room is clean. The breakfast is marvelous and we can enjoy it at the top floor of the hotel with reasonable price. I shall stay here again for the next time I come to Medan
Verified Expedia guest review

8/10 Very Good

Lots of food around hotel
Many local food around the hotel. Near to the famous tabona (curry noodle), the breakfast from hotel isn't too bad either. Room is quite small with no window though, but quite clean and decent for my 2 nights stay.
Verified Expedia guest review

4/10 Fair

Poor Room Service Performance
I did concern for the room service performance (operator, etc..), taking some time to pick up the phone and not quick action to deliver what have been requested.
Verified Hotels.com guest review

4/10 Fair

Not clean enoght and services check in very very slow
1-night trip
Verified Expedia guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

4/10 Fair

Verified Hotels.com guest review

10/10 Exceptional

Kamarnya bersih rapih
Bagus dan nyaman
Verified Hotels.com guest review

6/10 Good

体验比较一般
3-night business trip
Verified Hotels.com guest review