Just before arriving in Syracuse I I had a painful calf tear and could barely walk or carry my case( ( especially up stairs). The ad hadn't mentioned four flights of stairs( up to the second floor) to my room, so I rang reception before arriving and asked for someone to take my suitcase upstairs.
They unfortunately declined, although did change my room to a lower floor( but still two flights)
After that things improved, although they have no paper maps of the city.
The bedroom was comfortable enough, with a plain corporate decor.
Corso Umberto is a wide, plain street, but with some very affordable cafes and small restaurants. But it is one way to traffic, including buses, so it's impossible to catch a bus to Ortigia, where most of the sights are.
So I had to walk slowly and painfully to get there ( 20 minutes for me)
Reception was otherwise friendly, and did take my case downstairs on checkout