From the front desk on, it was not good. We arrived as 7 p.m. and the front desk said we would have to wait 2 hours for our room to be ready. I demanded something better since I was traveling with my 88yo husband who needed to be in bed by 8. The front desk clerk researched and, after at least 20 minutes of me requesting help, found a handicap-accessible room that we could get into. Room was clean, but did not include any of the amenities pictured at left (was not a kitchenette). Only amenity was a small bar of soap. Wheel-in shower did not drain so I flooded the entire bathroom before I found a plunger by toilet which allowed it to drain, slowly. But I had used 1 of the 2 towels and the bathmat to stem the flood. Never saw clean towels, although I requested them. Small coffee maker only had 3 decaf pods, none of which I can use. Hardwood floor was dirty, because my bare feet collected dirt as I walked across the room. Low-mounted clothes bar made my dress drag on the floor. No counter space in bathroom, not even a soap dish in shower. AND, they charged $100 deposit to my credit card in case I damaged or stole anything!
