2/10 - 별로예요
2025년 10월 12일
Avoid this hotel
We arrived at 10:30 at night after a long journey. We checked in quickly and went to the room which was the furthest from reception. Neither keys worked and so I had to go back to the reception to get new keys. Once we got in our “privilege” room which we paid extra for there was an overwhelming smell of mould, we had to open the windows to air the room however the smell outside was even worse - it smelt like a dump!! The duvet was too small for the bed but it was late and we were tired.
We got up to get a shower - the shower gel was empty so had to use the shampoo.
I complained to the reception about the smell and lack of shower gel and I was assured the room would be deep cleaned. I returned to the room and also reminded the maid that we had no shower gel and the room smelt bad and she acknowledged it would get sorted. After a day out with our family we got back to our room and it had not been serviced and the smell was worse than ever. We had no towels which we had let outside the room - they had gone but nothing to replace them and the shower gel was still empty. We were unable to get a shower the next morning despite telling the reception we had no towels - no effort was made to bring us replacements. This is a mercure and I would not recommend it to anyone. We had a slip outside our window and a half demolished wall the other side I hate to think what a regular room is like if this is a superior room. Very disappointed despite several complaints nothing was done.
gareth
gareth 님, 2박 가족 여행
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