There was nothing wrong with the property...EXCEPT: no air conditioning and no breakfast (the chef didn't show up.) We were not informed of the AC situation until we showed up. While we would have been allowed to cancel without penalty, it was too late in the day for that -- a major hassle. They found a room that was only sort of hot and provided fans, but no discounted rate for this.
The next morning, we learned that the chef didn't show up, so the breakfast we counted on was not available. No coupon or voucher for elsewhere was offered or available. That was disappointment on top of the AC disappointment.
That said, we found out upon checkout that some of the room charge was credited. If not for that, I don't know that I'd bother with a Holiday Inn again, but that acknowledgement of our disappintment keeps this chain in play for me going forward. However, I probably would not stay at this particular hotel again based on these oddities.
On the plus side, the staff was very friendly and tried (within their limited powers) to accommodate us. Particularly awesome was Henry, the man in charge of valet during our stay. He was a rock star.
