6/10 - 좋아요
2025년 1월 24일
Free Shuttle Service is a sham
I specifically booked this hotel because of the free shuttle from the airport. The ground transportation desk in FLL baggage claim said I needed to call the hotel first. When I called, a woman who spoke very broken English told me the shuttle would arrive within 30 min. After 30 min I called again and someone told me the shuttle was on the way. After another 30 min I called a third time and a gentleman apologized and said it was on its way. After 30 more (a total of 90 min waiting outside in windy and 40° temperatures) we took Lyft ($22) to the hotel. No attempt to explain or compensate for our inconvenience at the front desk. This is unacceptable.
Irene
Irene 님, 친구와 1박 여행
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