My reservation was confirmed and paid for a standard room with two queen beds a month in advance. On the day of my arrival I called the hotel to confirm it and inform them of my arrival time. When I got to the front desk to check in, they didn’t ask me for any identification, but still checked me in without informing me that they had apparently booked out all the rooms with two beds. Once I got to the room I thought I was given the wrong room number since it wasn’t what I reserved, they gave me a room with one bed because that was all they had left for the night. I requested a cancellation right away and called hotels.com, the representative told me she needed to call the hotel while I was on the line to get more information of the situation to proceed with the cancellation. The hotel didn’t respond and I was advised someone would follow up with me on my refund/cancellation request, in which they did, telling me that the property manager at the hotel did not approve the refund. Basically, I paid for a room that I never stayed in.