4/10 - 보통이에요
2025년 1월 21일
Horrible service!!!
The front desk person was not friendly. We came 30 minutes before 3 pm and he asked me to pay him $25.00 for early check in. Never happened to me before. When we asked for an extra blanket for my mother who is 86 years old, he said that all the extra blanket were given away. It was clear that he wanted me to pay more extra money for that. In the morning we could not find the hot water to make tea. When I went to the kitchen there was a men standing with his iPhone doing something but not his work. He sent me to the front desk and the woman from the front desk sent me back to him saying that this is his job not her. When I came back to the kitchen he said that he needs to heat up the water. I gave up. After we packed in an hour I came back and the pot for hot water still was empty. I got very upset with him and after that he said that I can get the water myself in the kitchen. After we checked out we realized that my mom left her medicine in the room when I called the hotel they said that nothing was there. This is the horrible experience we had never had before. I hope something will change.
Yelena
Yelena 님, 1박 가족 여행
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