8/10 - 매우 좋아요
2025년 3월 24일
Good RM. & location, Cust. Service was awful
I preface this review with the point that I arrived into Ft. Lauderdale having taken a red eye. I was exhausted when I checked in. I check in and go to my room to take a hot shower and get some sleep. I change my clothes to get comfortable. I grab the remote and try to turn on the TV...nothing. I noticed the TV and the fridge is not plugged in but ok I plug it them in. The TV still nothing. After a half hour I open the remote control and there's no batteries in it. I call the front desk on my phone because there was no phone in my room. I let them know and they explain that they have no one to bring me the batteries. So I get dressed again and walk to the lobby. The lobby is full of people...like 10 people at least. I have to wait in line to get batteries. I bring the remote so they know I just need batteries. There were 2 young girls behind the counter with only one girl checking people in. The lobby smelled nice and the location was good for the place BUT the customer service was awful and unacceptable.
Billie
Billie 님, 2박 여행
Hotels.com 실제 이용 고객 후기