The worst part of this stay is that a very large maintenance man entered our villa without knocking and unannounced while my husband had stepped out He used his key to slowly open our door. Once he realized I was in the living room with my daughter he said sorry and quickly closed the door. I called the front desk immediately and asked to speak with the manager. Upon speaking with her, she said she would find out what happened and call me back. She called back and said the maintenance worker meant to enter the villa next door. She offered a lukewarm apology. This is completely unacceptable. He knows the property. There are huge numbers outside of the door for each villa. No way it was a mistake. The way he entered our villa was in a quiet, sneaky way. I watched him leave through our window and he never even entered the villa next door. What if I was getting undressed or in the shower? Also, there are reserved parking spaces in front of each villa that are numbered. Our truck was gone because my husband had stepped out. Was he casing the joint because he thought no one was there? We will escalate to corporate. Will never stay here again!!
They nickel and dime for every little thing! They don’t replenish any supplies like toilet paper, paper towels soap, conditioner, dishwasher pods, etc. They charge an astronomical fee for housekeeping. There are absolutely no activities or amenities at this resort.
One of the worst places we’ve ever stayed for the price!Never, ever again!