윈덤 가든 윌리엄스버그 부시 가든 에어리어, 윌리엄스버그

The property gave us extremely poor customer service. The facilities were outdated and the rooms were poor quality. The location was poor and unsafe to drive around due to geographic conditions. The room was not cleaned during our stay, with front desk citing their general management policy that rooms are cleaned only in the early morning and if guests are sleeping in the morning then tough luck. We have never stayed at a hotel before that has such a policy so this came as a complete surprise to us. The front desk spoke in a curt, demeaning and unapologetic manner about this and many other issues, making us feel unwelcome as guests and customers. When we called the global headquarters of the hotel chain, they reiterated the hotel policy of the general manager of this hotel property and did not try to ameliorate the negative experience we had. This was the first and will be the last time we stay at this property, and we are highly disappointed in the management and service.

Good: Front desk staff were very welcoming and helpful (although the staff raising his pullover to scratch at his belly was not a welcoming sight ugh). The beds were comfortable with extra pillows. The pullout sofa bed is what it is..., clean bathroom, clean room, NO CRITTERS is always a plus. We stayed here for spring break 2018. Hallway was a bit noisy after the park but it settled down shortly after midnight. Someone played a prank on our room and complained that we had insects/bugs... completely clueless to this. The cleaning crew were very polite, helpful and friendly ( there's nothing worse than dealing with a bad mannered cleaning crew) So thank you for the hospitality. Coffee pot, fridge, microwave, A/C all worked very well. Bad: We checked in and they did not have the room we reserved. However, we were offered another room and a rollaway bed which was a very nice gesture. We were also given a breakfast voucher for the inconvenience. Thank you. Our first night. after a long road trip, we went into the shower and there was no hot water UGH!! NOT GOOD! We had to take cold showers GRRRR! Thankfully, it was fixed the following day but for $132 a night!!!, we should have had more than just the basics. The breakfast was ok. Wet scrambled eggs, bacon, pancakes, juices, apples, and cereal. I will plan ahead next time so as not to pay this crazy price.

we stayed there for one day,was ok for the price and it is very close to busch gardens

This hotel is very nice. Our room needed some upgrades (seriously stained carpet and antiquated heat/air). The bed was very comfortable and the desk attendants were very nice.

Very nice. Quiet. Heat in room did not work properly and hot water not hot.