4/10 - 보통이에요
2025년 2월 14일
My husband took a shower only to realize there was no hot water. We called the front desk and were told the staff would check on the issue. We received no further communication so assumed the problem was being rectified. That was not the case. We woke up the next morning only to find there was still no hot water. We again called the front desk and were told they were sorry but were unable to fix the issue and we would be compensated/refunded for our inconvenience. At checkout, I was given an email address (on the back of a piece of paper that had someone else's check in information including their full credit card number, exp. date, and name) for a manager to process the refund. It is now almost a week later and have had no contact from the manager and when calling the hotel am told that the manager is not on site with no idea when that may occur. Room was clean and comfortable but not worth the hassle.
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