레지던스 인 바이 메리어트 클리블랜드 비치우드, 비치우드

Left something in the room. Came back and the young lady who cleaned the room had my item set to the side. She should be thanked!

Arrived at Hotel at 3:10 check in time was 3pm room was not ready till 5 pm. Front desk person was very rude didn't even offer anything complimentary items. When asked why rooms were not ready he rudely said it was impossible to clean 176 rooms therefore room are not cleaned properly. When we finally got our room there were no bedding for sofa bed no toiletries in one bathroom. We found a spider on a pillow a black bugs of some sort in the bathroom. Sofa was very worn out cups/glasses had finger stains on them. DIRTY!!! Pool was very full!! When we asked front desk to deliver sofa bedding and extra blankets we waited an hour and a half. Which we received bedding for a bed and pillows (not what we asked for)It was already 11 when they finally brought up what we needed. As we settled in for the night finally getting kids to bed we awake to the sounds of sirens.....police sirens. As we look out window we see 9 yes 9 police cars coming into hotel all running inside. Very scary!!! We stayed in the room till all was clear apparently fights drunk people. No apologies from staff. I will never stay there again!!! As for breakfast it was hard for them to keep up with guests as well 10/15 minute wait on food for guests. Very rude staff!!!

Everything was great except air conditioning in the unit couldn't handle the 5 of us (we had the two bedroom suite) - seemed like it couldn't quite cool the room off at night, which made it a little uncomfortable.

no complaints about anything, except... the carpet didn't appear to be dirty, yet throughout the hotel, there was a distinct odor in the carpet. Needs to be freshened up to make everything in this hotel perfect!

Maintenance/housekeeping staff surprisingly unprofessional and below Marriott standards we have experienced elsewhere in the country. Hotel property shows evidence of long term residents who are utilizing the property as an alternative to renting an apartment. We will not recommend this hotel to any of our friends/family or business associates.