I will start this by saying that I have worked for many years in hotels, so I do understand the dynamics of what goes on behind the curtain. the check in was quick and pleasant, and perhaps that was about it for pleasantness. We got into our room where the window can only open about 2 inches (I am sure no one can jump out of a window if itโs 3 to 4 inches) on a very hot day and of course AC was not working. Went to reception and of course there is an engineer on site (on a Saturday afternoon at 5pm, sure) but theyโre not sure theyโre going to fix the issue (yeah right) - maybe next time stop lying to your customers, because anyone can smell lie. Then we showered, left the AC on as something was coming out of it so we thought โbetter some than nothingโ and went out for dinner. Came back to a room that stank of mould, so heavy that it made us both cough as we walked in. My boyfriend is asthmatic so we couldnโt stay in the room. They changed our room, not before saying the usual โwe are fully booked, we donโt think we canโ but then a room was thereโฆ going to our second room, the smell of mould in the corridor was horrendous and I was worried the same thing was going to happen in the room, but we were surprised to smell a clean, albeit stuffy, air in the room. The bed was comfortable, but the mattress cover sheet was only covering 3/4 of the bed, and the carpet seemed to have been eaten by some bug by the bathrooms and in some of the corners of the room. Not good.