Stayed here to celebrate my graduation with my mom who hadn’t been to Banff in 15 years, and was surprised to see our room didn’t have a window. We had a balcony that overlooked the foyer which we tried to look past as we weren’t spending a bunch of time in the room. To start, there is not enough parking in the parkade for guests. The place has dust everywhere, the trees in the lobby, the skier statue, our room had used used ear things on the floor, and we were given half a toilet paper roll. The pillows are like sleeping on rocks, and we were awoken at 2am by the front staff loudly talking for almost 2+ hours in the foyer so we had zero rest and left tired. Would never stay here again and disappointed this was my mom’s experience in Banff and that I paid 250$ for this hotel room for a night.