The elevator did not work and we were in the third floor. They told us the wrong staircase to use, so not only did we have to haul all our luggage up three floors, when we got up to the third floor, we had to walk almost to the very end of the hallway to get to our room. Right by our room, there is another staircase that we could have used. Then when we got to our room, our key cards did not work, so we had to go back down the stairs to get our keys activated. Not a good experience.