There was an issue with my reservation being for the wrong date. I'd contacted the 3rd party and they contacted the hotel to see if I could change/swap the date. Not only did the 3rd party lie and say the hotel would accommodate us and switch the booking, at no charge, but the girl at the front desk, not so kindly informed me that was not true and would only help me if I paid for another room since I missed the one the previous night. Highly disappointed in the lack of help and attitude I received. Looked like a large enough hotel to be able to accommodate my request and it was far from booked with maybe 10 cars in their lot. Yes, she said they held my room (on a not so busy night, they could not have been booked) to move that reservation to the night i needed would have been possible entirely, but she flat out refused. They got our money and ran with it. Pick another hotel.