Check in was very good with friendly staff. Valet parking very helpful โTonyโ was remarkably helpful.
We originally booked a classic room. This was an attic room nowhere near as the measurements described on Hotel .com site. This room had a stale smell. We requested upgrade which was accommodated. Deluxe room although without any views was clean and airy. There was no fridge which is a must for my medicines. The housekeeping provided us with a small fridge . When plugged in we found the electric sockets where the TV was, were not working . We had to ask for shower caps Duty manager Bronwyn was very helpful and she herself sorted that out
The evening meal in the Garden Grill was not to standard even the service meant to be silver service was not 5*
Next day we wanted to use the pool & spa and found no Robes. Which were given to us after considerable wait.
Our floor was very noisy with Children. The coffee was only decaf no normal tea bags. The best thing about the stay was Breakfast Very good. I would stay there again but expect better comfort probably will book a more superior room.
Birbahadur
Birbahadur ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 12์ผ
Mathilde Bu
Mathilde Bu ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 9์ผ
Pui Kit Barry
Pui Kit Barry ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 27์ผ
Excellent hotel
Lovely hotel with very friendly staff. Right opposite beach and short walk to pier. Breakfast was lovely, spa/pool great. Had a relaxed time and great sleep in the comfy bed!
Aaron
Aaron ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 27์ผ
natalie
natalie ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 27์ผ
Didnโt expect what I saw the room is big but itโs full of flies and insects which I never experienced anywhere in other hotels, the bed was uncomfortable and found a pillow dirty and had to call to let them and come and bring a new pillow and they bought a pillow with case and the zip is damaged and doesnโt zip up. And next day the room attendant came to clean the room I expected them to put new towels which they havenโt left the bathroom with dirty towels honestly it was a big shock for us and never go back there
Hanane
Hanane ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 22์ผ
Melanie
Melanie ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 19์ผ
Christine
Christine ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 18์ผ
B A
B A ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 17์ผ
Disabled guests made to pay ยฃ300 extra for a walk in shower. Complaints ignored.
Basic and dated - nothing 5 star more like a 3 or 4 at a push.
Brian
Brian ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 17์ผ
The Grand Eastbourne
Amazing staff, however the place needs an uplift: there is no air-conditioning, plumbing needs an upgrade (spent more time adjusting the water temperature than actually showering) had to ask for a fridge to be put in the room. Having said that, we would come back to stay.
Nirmaljit
Nirmaljit ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 17์ผ
Ann-Marie
Ann-Marie ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 14์ผ
Nyansatte
Personalet i matsaler virker lite motiverte og synkroniserte
Inge Lars
Inge Lars ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 13์ผ
Andy
Andy ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 12์ผ
Paul
Paul ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 11์ผ
Grand Hotel , Eastbourne
The Grand is a fine hotel but I was concerned about the overall service provided. Our room, although very clean, had an unpleasant musty smell. We raised this with the hotel but it was not adequately dealt with. Our room was not cleaned on one occasion and towels not replaced on another. Service in the bar was slow. On the positive side staff were generally friendly and attentive and service at breakfast was very good.
Mark
Mark ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 6์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 2์ผ
Quality Eastbourne hotel
Lovely hotel. Spacious and airy. Good staff.
Helen
Helen ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 29์ผ
Mixed review
we arrive quite early wanting drinks in the bar which wasn't a problem,
but it was really really slow service and there wasn't many people about to be honest
Even tried sitting on the patio Service was even worse
we thought we made a serious mistake booking this place for our wedding anniversary, which is 39 years
we got our room and got changed for the evening
as the evening started different staff arrived and things changed.
We had a fantastic evening meal a brilliant piano player during the meal.
(I believe his name is Roy.)
All the food was spot-on to be honest and then we left there and discovered there was a jazz band in the main bar which was absolutely brilliant as well
in that main bar there was more efficient staff that looked after us very well so the evening made up for the slow service in the day
so all in all really enjoyed it was quite expensive though but it is the grand hotel Eastbourne
there was certain members of staff that are amazing
they've been there in a long long time would return for them