4/10 - ๋ณดํต์ด์์
2025๋
9์ 8์ผ
Not had service this bad for a while
Extremely let down by restaurant, which overshadowed what was otherwise a lovely stay. The hotel itself is beautiful, with a great pool area, comfortable rooms, and genuinely helpful reception staff who couldnโt be faulted.
Unfortunately, the restaurant was a complete disappointment and left us with a very negative impression of the hotel overall. We sat down for dinner at 7:15 with our daughter, but it took almost 50 minutes just to get our drinks, despite asking multiple times. Even worse, our food didnโt arrive until 9:50โover 2 hours and 45 minutes later. By then, our daughter was absolutely starving. We werenโt the only ones eitherโthe family seated next to us had children who actually fell asleep at the table while waiting.
It was clear that larger groups arriving after us were being prioritised, which was incredibly unfair and unacceptable. To make matters worse, when our daughterโs dessert finally came, the donuts were microwaved, rock hard, and completely inedible.
Overall, the restaurant service was shocking and left a bitter taste, which is such a shame given how good the rest of the hotel is.
Paul
Paul ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
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