overall the building was lovely reception stunning staff efficient room was lovely absolutely sufficient quiet setting in a village room iron and board trouser press fan safe and small fridge which was a god send we didnโt use the pool or sauna lots of building work going on all around. 3 complaints my daughter paid extra for a bigger bed the bases were separate as were the mattresses nothing to hold them together so kept coming apart thru the night sheets didnโt fit the bed properly soon as you moved they came away from the bed 1 mattress was completely insufficient in support and you dipped in the middle and slopes down to the floor from the middle onwards the pole in the shower was dirty and at one end was supported by folded cardboard so it fit the space my daughter is 18 works 2 evenings a week and booked this stay as a treat for my birthday feeling gutted she spent nearly 140 pounds the breakfasts were very good selection but mostly luke warm at best the most important part of the stay was the sleep and i didnโt have a good one i will be calling the hotel direct to make a complaint
Chloe
Chloe ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2022๋ 4์ 11์ผ
Matthew
Matthew ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2022๋ 4์ 11์ผ
Soundproofing Needed
The corridor and rooms are far too noisy. The air conditioning didnโt work. The breakfast room was filled with builders taking huge amounts of food. The bathrooms were tatty and when moved to Executive Room the bed and pillows were as hard as anything and super uncomfortable.
The linens were good, very good. As were the bathroom accessories like shampoo and conditioner etc.
They now donโt offer razor pack so remember yours.
A lot of work is happening at the hotel, you do not hear it but hopefully the upgrade will sort out my stated tattiness.
Staff very help, polite and understanding.
Breakfast selection is stunningly good.
Donโt like the fact of having to book a time for breakfast or the pool rather than just going when you want, but thatโs COVID and hopefully it will change.
Parking is lovely, as are the lifts and there are lots of antibacterial gel dispensers around.
If the rooms can be more soundproofed the hotel is a winner but loudmouth guestโs who are selfish spoiled it for us.
Lynn
Lynn ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2022๋ 3์ 31์ผ
Mary
Mary ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 3์ 24์ผ
Very helpful and friendly staff, room and view was beautiful!
Erin
Erin ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2022๋ 3์ 23์ผ
Linda
Linda ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2022๋ 3์ 14์ผ
LOvely hotel with moth problem
The hotel is a little worn . very quiet setting , stunning views. Lovely staff members , lovely pool . The matress in room was way to soft and uncomfortable . the room was infested with moths and hotel failed to tell us even though they knew about the problem
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2022๋ 3์ 14์ผ
Freezing cold heating wasnโt working wouldnโt return
Julie
Julie ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 3์ 7์ผ
Nice stayโฆ.
Overall a really nice stay, staff were really lovelyโฆ We were previously informed regarding the building work etc so that wasnโt a problem, the only thing that spoilt it a little was that the steam room and the Jacuzzi were both not working, really important to us as we were only looking to chill around the pool during our stay ๐ค. PS Excited to go again once fully refurbished !!!
Haldun
Haldun ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 3์ 6์ผ
Buffet breakfast only - no menu, so no chance to order porridge or, say, an omelette. Otherwise a good buffet.
Hotel is apparently about to undergo a major refurbishment.
David
David ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2022๋ 3์ 2์ผ
Not relaxing unfortunately
Food from room service was not good. Got woken up by guests having a gathering, not the relaxing stay we expected.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2022๋ 3์ 2์ผ
Tom
Tom ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 2์ 24์ผ
Great stay at Five Lakes resort - was a wonderful break great amenities.
Piyush
Piyush ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2022๋ 2์ 21์ผ
Staff were lovely and the food in the restaurant was good. The spa facilities were extremely disappointing and the bathroom was very dated; the tap was leaking and spraying water when turned on.
donna
donna ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2022๋ 2์ 16์ผ
darren
darren ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2022๋ 2์ 14์ผ
Chill out
The site is undergoing major upgrades and is about to close for a couple of months to allow this to happen. So allowing for that, we had a brilliant time. Understandably some things were not available or restricted, due to the works, but what we had we enjoyed. The accommodation was clean and comfortable, the food and drink was wonderful and the staff were out of this world. They all made our stay. Friendly, helpful, accommodating and entertaining. To name a few; Oliver, Ben, Omar, John, Mr Cooper (in the lounge bar,) and the young lady in the spa, all were magnificent and a credit to your company.
Kevin
Kevin ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 2์ 6์ผ
We were a little apprehensive as the reviews were not good at all.
But we really enjoyed our stay from the spa to the facilities and the staff were lovely.
We used the restaurant and the food was of good quality.
The only down side was the temperature of the room, it was very hot and we hardly slept, when we did finally get to sleep the fire alarm went off in the hotel.
We tried adjusting the temperature but it's fixed at this through the winter months.
Alexander
Alexander ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2022๋ 2์ 6์ผ
Amanda
Amanda ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2022๋ 1์ 30์ผ
Terry
Terry ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2022๋ 1์ 26์ผ
A week's stay, thoroughly recommendable.
Thoroughly comfortable: spotlessly clean: good, attentive staff: excellent food: pool, spa pool, spa treatments sooo good.
Could The Village accommodation have some wall coat hooks in the entrance hall? A detail worthy of note.