We were at the grand Tulum for 10 days, we had booked an oceanfront superior premium room and were taken to a very small shoebox size room, you could see the ocean, but the room was overlooking the pool, so it definitely was not oceanfront that we paid for. When we arrived in the room the shower did not work the locks on the balcony doors did not work. The secondary lock on our main door did not work. The phone did not work . There was a small blanket on each bed . We had a very small balcony with two small plastic chairs and a small plastic table. In any oceanfront suites we have ever booked. There were always nice lounge chairs so that you can lay out on your balcony and look at the ocean otherwise there is just no point in paying all the extra money for oceanfront. we requested to be moved from this suite .They offered us another small suite overlooking the ocean, which really did not seem like any premium suite with oceanfront we had ever been to, and they also offered us another suite which had two bathrooms and was larger, however was not oceanfront, we opted for that suite and were asked to sign a downgrade which we did not understand. We moved into the new suite. There is not enough room to tell all. We are seasoned travellers & know what to expect . The food was less than mediocre, many times the platers were not replenished in the buffet & many times things just look like they had been recycled from lunch to dinner and onto breakfast.Extremely disappointed