홈우드 스위트 버밍엄-사우스/인버네스

My husband and I left Michigan at 6 am to drive to Florida, made reservations at your hotel. On the drive down ,we encountered an accident on 65 near Louisville. We had to wait in standstill traffic for 3 hours, then take a detour. We had been in the car several hours and were exhausted. We are senior citizens. There was no way we were going to make it to your hotel. We both have arthritis. We called and explained our situation (which we felt was not our fault). They WOULD NOT cancel the room, and charged us. We felt this was unfair, that you should have more flexible. We will never stay at your hotel again!

Awesome team, thanks for brewing me fresh coffee at 9pm after a long drive! Room was ok but functional.

Clean and friendly. No towels at pool and not enough in room. Only 6 towels for eight of us.Coffee weak and watered down.

Check in was easy, staff was friendly, and hotel is in a good area. Hotel was very dirty though. Trash overflowing and in need of a vacuum throughout the halls. Our suite was fine but there were dirty dishes in the dishwasher, trash in the can under sink, broken bathroom door lock, and janky sink handle. Redeemed partially by a high quality breakfast.I was never asked how my stay was so I didnt mention the issues.

Got in very late, staff was helpful and kind. Their credit card reader was not working properly, it declined two cards that were completely separate names and accounts. The lady made a call to her superior and checked me in anyway, even though it was against policy. That is great customer service. We were coming home from vacation, needed a room with a separate area for the "nanny" (a college girl) to have privacy. The room was perfect for that. Vary clean, comfortable.