The staff was amazing! The beach wasnโt great. Had seaweed smell and huge mounds of it.
Robert
Robert ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 7์ผ
Queen-Zakiya
Queen-Zakiya ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 6์ผ
Property was well maintained of food was good, but it is impossible to get a hold of them once you leave. Iโm trying to get a copy of a receipt and get nowhere. They neglected to give me a copy when I checked out I donโt understand that.
joe
joe ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 6์ผ
The property seems new but really needs some upgrades. Some of the staff was rude to us. The food wasnโt really all that either.
Chad
Chad ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 5์ผ
Meah
Meah ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 4์ผ
Excellent attention from the staff and good cleaning. I didn't like that the food in the restaurants was the same throughout the week, they don't have a good restaurant buffet for lunch and dinner. I think we won't return to this hotel.
Roberto
Roberto ๋, 7๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 4์ผ
Place is perfect for a quiet relaxing getaway that also offers a good amount of entertainment, although if youโre looking for a place to party this is not it
Bernardo Carrillo
Bernardo Carrillo ๋, 5๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 4์ผ
The staff
Adolfo
Adolfo ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 3์ผ
Iโve stayed at several 5-star resorts in Cancun before, and while Riviera Maya Cancun is nice in some ways, it just didnโt feel as high-end as others Iโve experienced, especially for the price. One major downside is the location-itโs over 30 minutes from the Hotel Zone, which makes it pretty inconvenient if youโre looking to explore or do anything off-resort.
Another letdown was the vibe. They didnโt play much music throughout the day, and it really affected the energy of the place. If youโre looking for a more lively atmosphere with fun activities, this probably isnโt the spot.
Overall, itโs fine if youโre strictly looking to relax and do nothing but lounge.. very calm and quiet. But if youโre looking for better energy and a more connected experience with everything Cancun has to offer, Iโd definitely go with a different resort, especially at this price point.
Bryant
Bryant ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 3์ผ
Excellent choice for a vacation.
Keith
Keith ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 2์ผ
Nick
Nick ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 2์ผ
Mi-Ju
Mi-Ju ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
This resort was beyond perfect. Everything I could have ever asked for on a vacation. The food, staff, so clean, pools, drinks etc. 10/10. Would come back in a heartbeat
Alisa
Alisa ๋, ์น๊ตฌ์ 5๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 2์ผ
The breakfast and lunch buffet are quite terrible
Miguel
Miguel ๋, 6๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 1์ผ
Amount of pools
Angelica
Angelica ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 31์ผ
Blair Douglas
Blair Douglas ๋, 5๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 31์ผ
My experience at this resort was nothing short of extraordinary. While I had previously thought Excellence in Jamaica set the gold standard, the service here surpassed even my highest expectations. Lecia, stationed by the pizza grill, ensured a seamless flow of food and beverages, enhancing the overall relaxation of the experience.
The spa merits particular mentionโan unparalleled oasis of rejuvenation. I indulged in a three-hour service, entering fatigued and leaving revitalized beyond measure.
While my stay was overwhelmingly positive, I must note a minor hiccup during the check-in process. Although I arrived early and my room was not immediately accessible, the resort graciously allowed me to enjoy the on-site restaurants while waiting. This thoughtful accommodation mitigated any inconvenience.
I am already making plans to return in a few months, a testament to the exceptional quality of this resort. If you are considering a visit, do not hesitate. Book It!
Jhenelle
Jhenelle ๋, 3๋ฐ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 30์ผ
Overall, the property, staff, and food were very good to excellent. In fact, I would have rate some areas as excellent, but the fact that we could not use the beach and/or go into the ocean was a big negative. The entire shoreline was plagued with sargassum seaweed bloom. While I understand this is not the fault of the resort, it still was a huge drawback in our stay and being confined to the pool. Without the seaweed issue and with beautiful blue water, as should be expected in this area, I would rate the resort as excellent.
Scott
Scott ๋, 5๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 30์ผ
Peter
Peter ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 30์ผ
Great staff and short drive to airport; need to pay to clean out seaweed (beach is worthless canโt swim), public beach 2.4 miles south is amazing and $3 cab ride!