Our non-smoking room smelled heavily of cigarette smoke. When I told the staff at the desk about it, I was informed that they were full and they couldn’t change our room. Then they gave me a spray bottle with what was supposed to be something to get rid of the odor, it did nothing. The breakfast was a disaster, the coffee machine and juice machine were broken, there was not enough food for the number of people there, the staff was not helpful or pleasant. When we checked out, I talked with the desk staff who informed me that there was not a manager there, but he would have them call me. They never called. We would never stay there again and would definitely not recommend.