4/10 - 보통이에요
2025년 2월 20일
Unkept and unclean Room
My family and I were looking forward to this trip and were excited to stay at a nice place with lots of amenities for families. Unfortunately, that is not the stay that we experienced. Our room was kind of run down and was also dirty. The back door knob was falling off, one of the blinds were broken, the floors and counters were dirty, we found hair on the master bath mirror and in the bedding in the master and one twin bed. But worst of all was the bathroom toilet that would not even flush just water. We called maintenance more than once and on the last time they just left us a plunger to take care of it. Upon leaving I did speak with the front desk again about all of the issues we experienced and she was very apologetic and informed us she hopes noone experiences this kind of stay. But at the end of the day this is definitely not what I thought we were paying for at what was supposed to be a nice resort.
Danielle
Danielle 님, 3박 가족 여행
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