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Satisfied with reasonable service for the price

The staff was very nice. The place is outdated.

Felt welcome straight away at check-in. Which was very quick, even though we were early. Nice clean room, with good aircon. The Exchange bar is very spacious, with a good selection of beverages and food. Breakfast buffet has always ben good. Check-out was efficient and quick.

I had to switch rooms my first night because the wifi wouldn’t work in my room. Then it continued to be very slow and stopped working during random periods for the duration of my stay. After a couple of days people moved into the room next to mine and their baby screamed for extended periods of time during the day and night and woke me up many times over a two day period. When I complained I was told I could move (again)...I said that they should switch rooms, not me. After three loud days, they moved. Then the worst was at my checkout, they tried to charge me for an additional night, and for a drink from the fridge that I did not drink. I became frustrated because I had prepaid almost $1,100 CDN for the week, and finally, they corrected the errors but gave. I explanation why they thought I owed for an extra night, especially when I checked out early and didn’t ask for any refund. On a positive note, the breakfast buffet which was included with my room rental, even though I was told for two of the days that it wasn’t...the buffet was really great. The staff who handled the buffet were great. Overall. I honestly can’t say that I would stay there again.