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The staff was exceptionally gracious, welcoming, and helpful. We really enjoyed our stay. The location is perfect for visiting Florence. The staff arranged everything for us from museum tickets to a Chianti tour and wine tasting.

Great location, it can not be better , in the Piazza San Trieste near the superb Duomo Great friendly staff. Nice super white bathroom. Limited city view. A bit too pricey, also some dust from the same floor construction / remodeling of next door room. Walks by the Arno and extended visits to the Galleria degliUffizzi are a must.

The service was great, but there are two major problems: 1. The water is sometimes hot and sometimes cold, not unbearable but it's a pretty basic problem 2. The sound insulation is pretty bad, I can hear TV sound from the room above us and also sounds from outside. Since this is a 300 USD 5 star-hotel, I expect better.

Tiny, old, tired, dirty rooms... if you’re planning to stay here demand to stay in the renewed ones, otherwise it’s truly a 3 star hotel. Don’t want to make the story too long but when we arrived there were hairs in the bathtub so the manager Stefania, was very helpful and changed us to a better room and even though it was bigger and nicer you still couldn’t control the room temperature, the sheets are supposed to be linen but I’m sure they’re sand paper... no face towels and instead of hand towels they have napkins... no king size beds only single beds joined together; the housekeeping personnel incredibly rude and lazy, most of the people in the reception seemed annoyed all the time, except for the concierge Matteo who’s really nice and good at his job. Parking is super expensive, location is decent, breakfast is lacking and the bathrooms aren’t made of real marble which I found very tacky considering it’s Italy. If it weren’t for Matteo and Stefania I would’ve given it a 1 star review

I had a reservation for a Superior room. It was barely a Classic. Note it does not have the draperies or night stands that all other rooms have in pictures. I also woke up with multiple mosquito bites. Certainly not a 5 star hotel and not what we paid for. Breakfast offerings less than stellar. Very disappointing. Do not know why this review doesn’t fit your criteria to be accepted. I have removed the picture which definitely proves my point. Otherwise I’m not sure why this review wasn’t accepted.