I have requested a refund. The search j did in Hotels.com was for a hotel with a pool. This place had no pool. It was absolutely filthy including the lobby. Our room had stains on the chair and a dirty rag sitting there. The toilet was broken and contiuosly running. The room smelled horribly of mold. Beds were dirty. I immediately told the front desk and then started looking around and rhe lobby was also filthy. Stains on the ceiling and greasy spots on the couches and chairs. Floor was filthy. Nothing like the pictures. Terribly disappointed and honestly grossed out.
Gail
Gail ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 25์ผ
Katie
Katie ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 14์ผ
Stay was ok
check in was quick. I had paid for breakfast the next morning when reserving the room. The girl never mentioned it so I asked if we needed a voucher and she then offered them to us. When we got there we had no remote for our tv. Got one from the front desk and the tv wouldn't turn on. The Cable box had been unplugged. We went to get ice and there was no ice in the machine. We went to the other floors for ice and all machines were out of service. There was also some black spots on the picture in the bathroom. We did however enjoy the breakfast the next morning. The food was delicious and the lady at the register was extremly nice and helpful.
Wendy
Wendy ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 30์ผ
Franeisha
Franeisha ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 26์ผ
Great trip
Teresa
Teresa ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 24์ผ
Peggy
Peggy ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 15์ผ
Under construction but no mention that there was no working pool when we made the reservation. Then they charge 3 dollars for water, 12 for breakfast.
The positive was it was quiet. Hotels.com should be aware they are going under renovations. I would not have stayed there if adequately posted.
Mary
Mary ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 8์ผ
Very noisy due to construction. Could not get a good night sleep! Ac loud horrible, couch's in lobby stained and nasty! Pool closed!
Susan
Susan ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
Sean Tom or Jennifer
Sean Tom or Jennifer ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Rodney
Rodney ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 17์ผ
Latisha
Latisha ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 15์ผ
charles
charles ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 13์ผ
Stay was good, although they are in the middle of a remodel and was unaware of that when booking.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 11์ผ
Joseph Kirk
Joseph Kirk ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 5์ผ
Breakfast wasn't that good. The noise from renovations was very loud and distrubing. I understand you have to do it and look forward to the updated decor.
Tanya
Tanya ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 5์ผ
The hotel is under construction, which is needed. The rooms are outdated, and the beds are terrible. The employees were friendly and helped us switch rooms because the air conditioner wasnโt working in ours and the room was so dirty. I just felt that for the high price we were charged, the rooms didnโt match the price. They are updating the hotel, and it should be a significant improvement. The area is fun, and it is easy to walk to several places you need to go.
Christopher
Christopher ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 4์ผ
They had construction going on
Sandra
Sandra ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 4์ผ
We have been staying here for years. Best hotel.
Rosa
Rosa ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 25์ผ
shawn
shawn ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 24์ผ
Rena
Rena ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 21์ผ
Erin
Erin ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 19์ผ
I got a phone call on the room phone at 1:00 am. The front desk inadvertently called me twice! Meanwhile there was terrible two fist pounding on the door next door and screaming and then a fight in the room next door. I called the front desk in fear to tell them someone kept calling my room and someone was banding on our door. The attendant said โthat was me on accident. โ. No apology. I told her there was some sort of domestic problem going on next door. Nothing was done. The people next door were fighting. My young son and I were afraid.