6/10 Good
Dec 16, 2024
Great place for price. Rude management.
My friends and I love this hotel as it's only a short distance from a concert that happens at the convention center every year. We get a few rooms and hang out in one room until it's time to leave. Never had an issue doing this until this year. Checking into our first room, we see a sign about a $15 fee per extra person per night, not disclosed anywhere when booking. The man tells us that it is actually $20/extra person/night and gets rude when I point out that the sign has a lower fee. Second day, I go to check in to a room we booked for our friend and the same man keeps asking how many people will be staying in the room because he's been watching our room and sees people going in and out with (unopened) beer cans. I point out that said people are guests of the hotel going back to their rooms to get ready or grab drinks. He keeps fixating on the fact that we are all in one room, telling me it could disturb other guests... at 3pm on a Saturday. At this point, the only other guests on our side of the motel were our friends or people going to the same event we are. The next morning while packing our cars to leave, he is making rounds for check-outs and he calls down to ask if we are leaving by my room number only, nobody else's. I found it very unsettling that he had memorized my room number and had admitted to watching my room specifically. In every interaction we had, he was condescending and rude. My friends and I will definitely be looking elsewhere for next year's stay.
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
